Refund policy

Return Policy

We accept returns under the following conditions:

1. Return Eligibility

• Items must be unused, in original packaging, and returned within 7 days of delivery.
• The following items cannot be returned:
  • Personalized/customized products.
  • Used or damaged products (unless defective).

2. Return Process

• Submit a return request via [Return Request Page].
• Our team will review and approve your request within [X] business days.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

3. Refund Policy

• Refunds will be processed within [X] business days after receiving the returned item.
• Refunds for online payments will be credited to the original payment method.
• Refunds for COD orders will be processed via bank transfer or store credit.

Exchange Policy

If you wish to exchange a product, please follow these guidelines:

1. Exchange Eligibility

• Exchanges are accepted within 7 days of delivery.
• Items must be unused and in original condition.

2. Exchange Process

• Submit an exchange request via [Return Request Page].
• Our team will review and approve your request.
• If the requested item is unavailable, we will offer an alternative or a refund.

3. Shipping Costs for Exchanges

• Customers are responsible for shipping costs unless the exchange is due to a defective or incorrect product.
• Shipping fees can be paid via [Exchange Shipping Payment Link].

Cancellation Policy

1. Order Cancellation by Customer

• Orders can be canceled before they are shipped by contacting [your support email].
• If the order is already dispatched, it cannot be canceled but may be eligible for return after delivery.

2. Order Cancellation by Cravista

• We reserve the right to cancel an order due to:
  • Payment issues or security concerns.
  • Stock unavailability.
  • Incorrect pricing or product listing errors.
• If we cancel your order, a full refund will be issued.