Return Policy
We accept returns under the following conditions:
1. Return Eligibility
- Items must be unused, in original packaging, and returned within 7 days of delivery.
- The following items cannot be returned:
2. Return Process
- Submit a return request via [Return Request Page].
- Our team will review and approve your request within [X] business days.
- Customers are responsible for return shipping costs unless the return is due to an error on our part.
3. Refund Policy
- Refunds will be processed within [X] business days after receiving the returned item.
- Refunds for online payments will be credited to the original payment method.
- Refunds for COD orders will be processed via bank transfer or store credit.
Exchange Policy
If you wish to exchange a product, please follow these guidelines:
1. Exchange Eligibility
- Exchanges are accepted within 7 days of delivery.
- Items must be unused and in original condition.
2. Exchange Process
- Submit an exchange request via [Return Request Page].
- Our team will review and approve your request.
- If the requested item is unavailable, we will offer an alternative or a refund.
3. Shipping Costs for Exchanges
- Customers are responsible for shipping costs unless the exchange is due to a defective or incorrect product.
- Shipping fees can be paid via [Exchange Shipping Payment Link].
Cancellation Policy
1. Order Cancellation by Customer
- Orders can be canceled before they are shipped by contacting [your support email].
- If the order is already dispatched, it cannot be canceled but may be eligible for return after delivery.
2. Order Cancellation by Cravista
- We reserve the right to cancel an order due to:
- If we cancel your order, a full refund will be issued.
